What types of travel services do you offer?

At Emmav Travel and Tours, we offer a comprehensive range of travel services designed to cater to diverse needs and preferences.

Our services include:

1. Customized Itineraries: Tailor-made travel plans tailored to your interests, budget, and preferences.

2. Flight Bookings: Domestic and international flight reservations, including complex routings and special requests.

3. Accommodation Booking: A wide selection of hotels, resorts, villas, and apartments, ensuring you find the perfect place to stay.

4. Tour Packages: Pre-designed and guided tours for individuals, groups, and families, covering popular destinations and experiences.

5. Travel Documentation: Assistance with passport applications, visa processing, and other travel-related documents.

6. Travel Insurance: Comprehensive insurance options to protect against unforeseen medical and travel-related expenses.

7. Transportation Services: Airport transfers, car rentals, and private chauffeur services for a seamless travel experience.

8. Activity and Excursion Booking: Reservations for popular attractions, activities, and experiences, such as guided tours, adventure sports, and culinary classes.

9. Cruise Bookings: Luxury and budget-friendly cruise options to explore the world’s oceans and waterways.

10. Corporate Travel Management: Personalized travel solutions for businesses, including flight and accommodation bookings, expense tracking, and travel policy management.

11. Group Travel Planning: Customized travel arrangements for groups of all sizes, including weddings, reunions, and special events.

12. Travel Consultation: Expert advice and guidance to help you plan your dream trip, including destination recommendations and travel tips.

At Emmav Travel and Tours, we strive to provide exceptional service, expert knowledge, and personalized attention to detail to ensure your travel experience is nothing short of extraordinary.

How do I book a trip with your agency?

1. Contact Us: Reach out to us via phone, email (contact@emmavtravelandtours.com), or through our website.

2. Share Your Travel Preferences: Provide us with your travel dates, destination(s), and preferences.

3. Get a Customized Quote: Our travel experts will create a personalized itinerary and quote for you.

4. Review and Confirm: Review your itinerary, ask questions, and confirm your booking.

5. Make a Payment: Secure your booking with a deposit or full payment.

Our travel experts will guide you through every step, ensuring a seamless and enjoyable booking experience.

What is the payment process for booking a trip?

Our payment process for booking a trip is straightforward and secure.

Here’s an overview:

Payment Methods

We accept various payment methods, including:

1. Credit/Debit Cards: Visa, Mastercard, American Express, and Discover.

2. Bank Transfers: Wire transfers and online banking transfers.

3. PayPal: For online payments.
4. Checks: For offline payments (subject to clearance).

Payment Schedule

Our standard payment schedule is as follows:

1. Deposit: A non-refundable deposit (usually 20-30% of the total trip cost) is required to secure your booking.

2. Interim Payments: One or more interim payments may be due, depending on the trip’s complexity and lead time.

3. Final Payment: The balance payment is due 30-60 days prior to departure, depending on the trip type and supplier requirements.

Payment Terms

Please note the following payment terms:

1. Payment Deadlines: Payments are due on the specified dates to avoid cancellation or late fees.

2. Late Fees: A late fee may apply if payments are not received on time.

3. Cancellation Fees: Cancellation fees apply if you cancel your trip, depending on the supplier’s policies and the time of cancellation.

Secure Payment Processing

We prioritize your financial security:

1. SSL Encryption: Our website uses SSL encryption to protect your personal and payment information.

2. PCI Compliance: We adhere to Payment Card Industry (PCI) standards for secure payment processing.

If you have any questions or concerns about our payment process, please don’t hesitate to contact us.

Yes, we specialize in creating customized travel packages tailored to your unique preferences, interests, and budget.

Our experienced travel experts will work closely with you to craft a personalized itinerary that meets your specific needs.

We offer customized travel packages for:

– Individual travelers
– Couples and honeymooners
– Families and groups
– Adventure seekers and thrill enthusiasts
– Food and wine connoisseurs
– Cultural and historical enthusiasts
– Business travelers and corporate groups.

Our customized travel packages can include:

– Flights and transportation
– Accommodations and hotel bookings
– Guided tours and activities
– Restaurant and dining reservations
– Exclusive experiences and events.

By choosing a customized travel package, you’ll enjoy:

– A unique and personalized travel experience
– Flexibility and control over your itinerary
– Expert knowledge and insider tips from our travel experts
– Seamless logistics and arrangements
– Unforgettable memories and experiences

Our cancellation policy is as follows:

Cancellation Fees

– More than 60 days prior to departure: A non-refundable deposit (usually 20-30% of the total trip cost) will be retained.

– 30-60 days prior to departure: 50% of the total trip cost will be charged as a cancellation fee.

– Less than 30 days prior to departure: 100% of the total trip cost will be charged as a cancellation fee.

Exceptions

– Some suppliers (e.g., airlines, hotels) may have stricter cancellation policies, which will be communicated to you at the time of booking.

– Certain travel packages or promotions may have non-refundable or non-transferable conditions.

Refunds

– Refunds will be processed within 14-21 business days after cancellation.
– Refunds will be issued in the original form of payment.

Changes to Bookings

– Changes to bookings may incur fees, depending on the supplier’s policies and the nature of the change.
– Changes made within 30 days of departure may be subject to additional fees.

Travel Insurance

– We recommend purchasing travel insurance to protect against unforeseen circumstances, such as trip cancellations or interruptions.

Please note that our cancellation policy may vary depending on the specific travel package or supplier. We will provide you with detailed information on our cancellation policy at the time of booking.

1. What destinations do you specialize in?

We specialize in curating unforgettable travel experiences to a wide range of destinations worldwide, including:

– Europe: Italy, France, Spain, and more
– Asia: Japan, Thailand, Vietnam, and more
– Americas: USA, Canada, Mexico, and more
– Africa: South Africa, Morocco, Egypt, and more
– Oceania: Australia, New Zealand, and more.

Our expertise spans various types of travel, from leisure and adventure to cultural and culinary experiences.

2. Can you provide information on travel restrictions or advisories?

Yes, we closely monitor travel restrictions and advisories issued by governments and international organizations. We provide our clients with timely and accurate information to ensure their safety and well-being while traveling.

Before booking a trip, we recommend checking the official government websites for the latest travel advisories, such as:

– U.S. Department of State
– Canadian Government Travel Advisory
– UK Foreign and Commonwealth Office

3. What are the best times to visit certain destinations?

The best time to visit a destination depends on various factors, including weather, tourist season, and local events.

Here are some general guidelines:

– Europe: Spring (April-May) and autumn (September-October) are ideal for mild weather and smaller crowds.
– Asia: Spring (March-May) and autumn (September-November) are best for comfortable temperatures and festive atmosphere.
– Americas: Summer (June-August) is peak tourist season, while spring (April-May) and autumn (September-November) offer milder weather and fewer crowds.
– Africa: The dry season (May-October) is best for wildlife viewing and outdoor activities.
– Oceania: Summer (December-February) is peak tourist season, while autumn (March-May) and spring (September-November) offer mild weather and fewer crowds.

4. Can you recommend activities or excursions for my destination?

We’d be delighted to recommend activities and excursions tailored to your interests and destination.

Here are a few examples:

– Cultural experiences: guided museum tours, cooking classes, or wine tastings
– Outdoor adventures: hiking, biking, kayaking, or hot air balloon rides
– Food and wine: culinary tours, wine cellar visits, or street food experiences
– Nature and wildlife: safaris, birdwatching, or snorkeling/diving trips.

5. Are there any health or vaccination requirements for my destination?

Yes, some destinations require specific vaccinations or medications to ensure your health and safety.

We recommend consulting your healthcare provider or a travel clinic to determine the necessary precautions for your destination.

Additionally, we provide our clients with information on:

– Vaccination requirements
– Medication recommendations
– Health and safety guidelines
– Travel insurance options that cover medical emergencies

1. How do I contact your agency in case of an emergency?

In case of an emergency, please call our 24/7 hotline at +234 808-057-6739 or email us at support@emmavtravelandtours.com.

2. What is your customer support phone number/email?

Our customer support team is available at +234 808-057-6739 or support@emmavtravelandtours.com.

3. Can I access my itinerary or travel documents online?

Yes, you can access your itinerary and travel documents through our online portal or mobile app.

4. How do I report any issues or complaints during my trip?

To report any issues or complaints, please contact our 24/7 hotline or email us at contact@emmavtravelandtours.com. We’ll respond promptly to assist you.

5. Are your customer support services available 24/7?

Yes, our customer support services are available 24/7 to ensure you receive assistance whenever you need it.